Winter Storm 2021 Information and Updates

JFS Support Available

Weekly Food Pantry Drive-Thru | Thursdays from 9:00 am to 12:00 pm
Emergency Assistance | Call 972-437-9950 x340
Remote Counseling | Call 972-437-9950 x340

City of Dallas Housing Policy Task Force Update as of Wednesday February 24, 2021

The City of Dallas has created an Emergency Home Repair Program that will have $2,000,000 to allocate to organizations that will qualify low-to-moderate income homeowners to offer them a grant up to $10,000 to repair their home that was damaged due to the storm. The organization must be able to administer case management and procure contractors.

The Eligible Repairs are:

  • Wall/Floor removal
  • Sewer lines
  • Gas lines
  • Water lines and/or water damage
  • Roof
  • Electrical System
  • HVAC units
  • Plumbing fixtures – including sink pipes and toilets damaged by the freezing conditions
  • Mold remediation

The Eligible Participants need to:

  • Be homeowners within the City of Dallas
  • Have household incomes at or below 80% of the area median income (AMI),
  • Have Experienced damage(s) to their primary residence caused by the 2021 Texas Severe Winter Storm which risks causing harm to the life, health, or safety of the occupants

The Request for Applications can be found here. Applications will be accepted starting on Thursday, February 25, 2021.

Water Available – City of Dallas

Resident Bulk Water Pick up Information
Resident Bulk Water Pick Up Information (Spanish) 
Starting Monday, February 22, 2021 from 10 a.m. to 8 p.m., Dallas residents will be able to go to any of the City of Dallas-run Park and Recreation warming stations to fill water containers up to 15 gallons per visit. Residents are requested to bring their own containers. No ID required.
Residents should bring their containers to the center and staff will assist in filling the containers. For those who don’t have containers, a limited number of 5-gallon containers will be available.
Click for more City of Dallas Updates

Federal disaster aid approved for 77 Texas counties

The White House partially approved Texas’ request for a Major Disaster Declaration, Gov. Greg Abbott said Saturday. The federal government will provide individual assistance in 77 counties, including Bexar, Dallas, Harris, Tarrant and Travis — and public assistance, for emergency protective measures only, in all 254 counties. Assistance can include grants for temporary housing and home repairs, low-cost loans to cover uninsured property losses and other programs to help individuals and business owners recover from the effects of the disaster, FEMA said in a news release.
Impacted individuals and business owners in counties included in President Joe Biden’s declaration can apply for assistance by registering online at or by calling 1-800-621-3362 or 1-800-462-7585.
“I thank President Biden for his assistance as we respond to impacts of winter weather across our state,” Abbott said. “While this partial approval is an important first step, Texas will continue to work with our federal partners to ensure all eligible Texans have access to the relief they need. The funds provided under the Major Disaster Declaration may provide crucial assistance to Texans as they begin to repair their homes and address property damage.”
Through the office of Judge Clay Jenkins, Dallas County has launched a form to help with a statewide effort to assess the scope of damage caused by this week’s storms. The link below is for individuals, businesses, and organizations across Dallas that have experienced damage to their homes/facilities to submit information. The data will be used to assess the amount of federal aid needed to make repairs and enhancements across the state.
Texas Disaster Impact Form:

Gov. Abbott announces moratorium on power disconnects for nonpayment

The Texas Public Utilities Commission will issue a moratorium for energy companies to ban power disconnections for nonpayment as many people face high electricity bills after a week of subfreezing temperatures, Texas Gov. Greg Abbott announced Sunday.
Read More on Dallas Morning News

How to apply for FEMA disaster assistance for winter storm damage

Free webinars on navigating this disaster recovery through FEMA:

Wednesday, February 24, 2021 2:30 pm CST

Registration Link


Saturday, February 27, 2021 3:00 pm CST


Many Texans who have suffered winter storm damage can apply now for help from FEMA.

President Joe Biden signed a major disaster declaration Friday for 77 Texas counties, including much of Dallas-Fort Worth. That allows the Federal Emergency Management Agency to distribute assistance for needs including temporary lodging, home repairs and uninsured property losses.

FEMA said people should file insurance claims and begin to clean up and make repairs as soon as it’s safe to do so. It can’t duplicate insurance benefits, but it may be able to pay for costs that insurance doesn’t cover.

FEMA suggests taking photos of damage and cleanup efforts to document repairs and to keep receipts for cleanup and repair costs.

People may apply online at or by calling 800-621-3362.

FEMA asks applicants to have the following ready:

  • A current phone number
  • Your address at the time of the disaster and the address where you are staying
  • Your Social Security number
  • A list of damage and losses
  • Your insurance policy number or insurance agent and company name

Read more on Dallas Morning News


Here are the specific steps that a property owner or renter must take to start the recovery process:

Step One: Take photos of your damaged home and belongings.
Step Two: Make a list of damaged/lost items.
Step Three: If you have insurance, you must file a claim with your insurance company.
Step Four: Information should you have ready when applying for assistance?
  • A current phone number where you can be contacted.
  • Your address at the time of the disaster and the address where you are now staying.
  • Your Social Security number, if available.
  • A general list of damage and losses.
  • If insured, the insurance policy number, or the agent and company name.

Step Five: Now that you’re ready to apply now for disaster assistance or you would like more information on the types of assistance available, please utilize one of the following methods.

To apply for assistance online, visit To do so over the phone, call 800-621-3362 (TTY: 800-462-7585). The lines will be in operation seven days a week from 8 a.m. to 10 p.m. CDT. Those who use a relay service such as a videophone, Innocaption or CapTel should update FEMA with their specific number assigned to that service.

If you get a denial letter, please read it. It is probably because there is documentation that you need to provide. If you don’t understand the letter call the help line and inquire on why was denied.

Financial assistance for temporary lodging and home repairs, low-interest loans to cover uninsured property losses and other programs may be included in the disaster assistance.

What else can you do right now?

  • FEMA advises if it’s safe to do so, start cleaning up now.
  • Take photos to document damage, begin cleanup and repairs to prevent further damage. 
  • Keep receipts from all purchases related to the cleanup and repair.

FEMA programs do not pay for fuel or cover food losses. If you have immediate needs for food or shelter, you may contact 2-1-1 for local resources.


FEMA Information in American Sign Language

Three Ways to Register for FEMA Disaster Assistance:

Answering Question 24 When Registering for Assistance:

Call FEMA with Questions:

Water Safety After a Disaster:

Individual Assistance Registration:


U.S. Small Business Administration – Disaster Loans

Fact Sheet (English)
Fact Sheet (Spanish)

Low-interest federal disaster loans are now available to Texas businesses and residents as a result of President Biden’s major disaster declaration, U.S. Small Business Administration’s acting Administrator Tami L. Perriello announced.

The declaration covers 77 Texas counties as a result of the severe winter storms that began on Feb. 11, 2021.  See below for the list of declared counties.

“SBA is strongly committed to providing Texas with the most effective and customer-focused response possible and with access to federal disaster loans to help businesses and residents affected by this disaster,” said Perriello. “Getting our businesses and communities up and running after a disaster is our highest priority at SBA.”

In consideration of the public health concerns due to the Coronavirus pandemic, on Tuesday, Feb. 23, SBA will establish a Virtual Business Recovery Center to provide personalized assistance to business owners.  In addition, SBA will also open a Virtual Disaster Loan Outreach Center to help homeowners and renters.  Customer Service Representatives will be available to business owners and individuals to answer questions about SBA’s disaster loan program, explain the application process and help each person complete their electronic loan application.

Virtual Business Recovery Center and Virtual Disaster Loan Outreach Center
Monday – Friday | 8 a.m. – 8 p.m. EDT | (800) 659-2955

Businesses of all sizes and private nonprofit organizations may borrow up to $2 million to repair or replace damaged or destroyed real estate, machinery and equipment, inventory and other business assets. SBA can also lend additional funds to businesses and homeowners to help with the cost of improvements to protect, prevent or minimize the same type of disaster damage from occurring in the future.

For small businesses, small agricultural cooperatives, small businesses engaged in aquaculture and most private nonprofit organizations of any size, SBA offers Economic Injury Disaster Loans to help meet working capital needs caused by the disaster. Economic injury assistance is available to businesses regardless of any property damage.

Disaster loans up to $200,000 are available to homeowners to repair or replace damaged or destroyed real estate. Homeowners and renters are eligible for up to $40,000 to repair or replace damaged or destroyed personal property.

Interest rates can be as low as 3 percent for businesses, 2 percent for private nonprofit organizations and 1.25 percent for homeowners and renters with terms up to 30 years. Loan amounts and terms are set by SBA and are based on each applicant’s financial condition.

To be considered for all forms of disaster assistance, survivors must first contact the Federal Emergency Management Agency at Applicants may apply online, receive additional disaster assistance information and download applications at Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email for more information on SBA disaster assistance. Individuals who are deaf or hard‑of‑hearing may call (800) 877-8339. Completed applications should be mailed to U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX  76155.

The 77 counties are:  Angelina, Aransas, Bastrop, Bee, Bell, Bexar, Blanco, Brazoria, Brazos, Brown, Burleson, Caldwell, Calhoun, Cameron, Chambers, Collin, Comal, Comanche, Cooke, Coryell, Dallas, Denton, DeWitt, Ellis, Falls, Fort Bend, Galveston, Gillespie, Grimes, Guadalupe, Hardin, Harris, Hays, Henderson, Hidalgo, Hood, Jasper, Jefferson, Johnson, Kaufman, Kendall, Lavaca, Liberty, Madison, Matagorda, Maverick, McLennan, Montague, Montgomery, Nacogdoches, Nueces, Orange, Palo Pinto, Panola, Parker, Polk, Rockwall, Sabine, San Jacinto, San Patricio, Scurry, Shelby, Smith, Stephens, Tarrant, Travis, Tyler, Upshur, Van Zandt, Victoria, Walker, Waller, Wharton, Wichita, Williamson, Wilson and Wise.


Additional Resources


How to Navigate FEMA’s Interim Damage Assessment Process

Protect Against Contractor Fraud

BCL’s Comprehensive Winter Resource & Recovery Guide

IRS Tax Relief for Texas Winter Storm Victims

HUD Assistance for Texas Winter Storm Victims