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Training & Documentation Specialist #S04633P – University of Texas at Dallas

This position will collaborate with technical/functional support to provide helpful documentation and knowledge transfer to internal/external customers. Provides training material design, conducts training sessions, and monitor and report on results in support of custom and standard application packages.

75% Contribute independently and execution of assigned tasks including: *
    • Plans, organizes, prepares and conducts functional and Information Technology training and educational programs for users.
    • Performs needs assessments to determine educational interventions and course development.
    • Maintains records of training activities and assesses program effectiveness.
    • Participates in curriculum development.
    • Identifies operational inefficiencies and problems and communicates/coordinates improvements where possible.
    • Develops communications to inform users of new technologies or systems upgrades.
    • Demonstrates application functionality to educate internal/campus customers.
    • Assists Team Leadership with creating, modifying and presenting materials for new and updated enhancements.
    • Participates in creating, modifying and training of test script automation tool.
    • Maintain and update training inventory repository.
    • Recommends process/procedure improvements
15% Collaborate and share knowledge including:
  • Demonstrating expertise to educate internal/campus customers
  • Documenting and sharing tools, tips and knowledge within and across teams
  • Provide content/develop training materials to external end users
  • Deliver or conduct interactive trainings on demand
5% Contribute knowledge and process improvement including:
  • Serve as liaison between customer and business analyst and development team
  • Make recommendations for process/procedure improvements
  • Posts and reviews with internal/campus customers helpful documentation for SME
  • Project management
5% Other functions as assigned
Bachelor’s degree or associate’s degree and 2 years of related experience or high school diploma and 4 years of related experience.

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