Training & Documentation Specialist #S04633P – University of Texas at Dallas

This position will collaborate with technical/functional support to provide helpful documentation and knowledge transfer to internal/external customers. Provides training material design, conducts training sessions, and monitor and report on results in support of custom and standard application packages.

• • Plans, organizes, prepares and conducts functional and Information Technology training and educational programs for users.
  • Performs needs assessments to determine educational interventions and course development.
  • Maintains records of training activities and assesses program effectiveness.
  • Participates in curriculum development.
  • Identifies operational inefficiencies and problems and communicates/coordinates improvements where possible.
  • Develops communications to inform users of new technologies or systems upgrades.
  • Demonstrates application functionality to educate internal/campus customers.
  • Assists Team Leadership with creating, modifying and presenting materials for new and updated enhancements.
  • Participates in creating, modifying and training of test script automation tool.
  • Maintain and update training inventory repository.
  • Recommends process/procedure improvements

• Demonstrating expertise to educate internal/campus customers
• Documenting and sharing tools, tips and knowledge within and across teams
• Provide content/develop training materials to external end users
• Deliver or conduct interactive trainings on demand

• Serve as liaison between customer and business analyst and development team
• Make recommendations for process/procedure improvements
• Posts and reviews with internal/campus customers helpful documentation for SME
• Project management