Patient Care Coordinator – Innovative Therapy – North Dallas

  • Full Time
  • Dallas

Website Innovative Therapy

The patient care coordinator needs to be able to type at least 40 words per minute, have good computer skills, very good to excellent phone skills, very good to excellent texting and emailing skills. Clear speech patterns.

Responsible for providing front office support services necessary for business functions in the medical facility.

  • Answer phone calls; respond to patient phone calls
  • Patient check-in/check-out
  • Collect patient co-pays/payments
  • Schedule patient appointments in the medical billing system/maintain appointment schedule for each clinician
  • Obtain patient demographic information and insurance information/update patient demographic information in the scheduling software system
  • Contact patient prior to appointment for referrals
  • Assemble and mail out new patient case history forms/update paperwork
  • Verify insurance authorizations prior to appointments
  • Create patient charts for upcoming appointments
  • Contact family when patient information or documents are needed prior to upcoming appointments.
  • File patient charts/paperwork for upcoming appointments and after appointments.
  • Liaise between clinician and patient/family of patient
  • Create/adjust clinician schedule templates as needed
  • Balance collection at patient appointments
  • Scan patient medical records into EMR system
  • Scan and email patient instructions.
  • Be a connector and a communication hub.

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