Housing Administration Coordinator #S04933P – University of Texas at Dallas

Responsible for implementing and managing the day-to-day responsibilities of housing administration processes including housing applications, occupancy management, the online MyHousing portal, supervision of student desk staff, and any other processes related to housing administration. Plan, develop, and execute the online housing application processes for renewal, sign-up, and new applicants. Manage housing assignments, cancellations, and room changes for each semester. Perform regular audits of all residential data as it relates to the housing management system. Create custom reports as requested by University Housing staff. Troubleshoot staff and student questions as it relates to applications, occupancy, room changes, cancellations, and move-in and move-out processes. Coordinate all communication for prospective residents.

  • Manage all aspects of the housing assignments process; including applications, assignments, room changes, cancellations, wait lists, and audit of check-in/check-outs. Work directly with campus partners including but not limited to, Living Learning, Residential Camp & Conference Services, AccessAbility Resource Center, International Center, Honors College, and Undergraduate Office to ensure that housing assignments are completed with efficiency, accuracy, and high-quality service.
  • May supervise and train student staff who serve as the front-line customer service for University Housing. Perform supervisory responsibilities in a manner consistent with departmental, institutional, and legal expectations, provide ongoing communication regarding performance including informal and formal coaching conversations, approve time sheets, and conduct professional development.
  • Coordinate with other University Housing staff to create and manage processes within StarRez housing management system. Processes can include online employment applications, work orders, maintenance and inventory, packages, website changes, and billing updates. Implement the occupancy verification process, including generating rosters or reports, and collaborate with University Housing staff to verify occupancy.
  • Coordinate with Housing Operations regarding communication with all prospective residents through move-in. Act as the University Housing liaison for all prospective resident events including various orientations and university recruitment events. Manage all prospective and current resident email communications.
  • Perform regular audits and establish all necessary procedures to ensure all rosters, residential data, and report information is accurate, current, and properly shared within University Housing, with campus partners, and within all impacted systems. StarRez testing for all upcoming application processes and implementations.


Bachelor’s degree.- One to three years of front line customer service experience.- Three to five years of experience in higher education environment.

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To apply for this job email your details to AHarding@JFSdallas.org

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