Director of IT Service Management #S05117P – University of Texas at Dallas

The Information Technology Service Management Director in the Technology Experience and Innovation (TE&I) department of Office of Information Technology (OIT) ensures ITIL processes are executed accurately and aligned to provide a service focus environment that represents all IT and Non-IT Service Management areas. The best part is that the entire organization understands the value of ITIL and embraces the service management culture, no selling needed!

The ITSM Director will have the opportunity to be hands-on in implementation of processes and oversee the development and implementation of processes and tools. This leader will help UT Dallas create and administer a robust CMDB, mature our Change and Incident/Problem processes, and provide leadership to a team focused on service management. In addition, this role will lead us in creating processes and procedures, working closely with leadership across Office of Information Technology (OIT), train teams on our processes, provide metrics and reporting, establish relationship with other IT groups on campus and bring awareness of the importance of using ITIL process.
Bachelor’s degree and 5 years of related progressive experience.

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