Collin County Emergency Housing Assistance Program

In partnership with Collin County, Jewish Family Service will be providing housing assistance for those individuals affected by the COVID-19 crisis who live within Collin County (but outside the city of Dallas).


If you previously submitted an application for assistance, there is no need to follow up. A case manager will be reaching out to you soon.



Si previamente envió una solicitud de asistencia, no es necesario realizar un seguimiento. Un administrador de casos se comunicará con usted pronto.


Collin CARES Help Desk
Available Monday-Friday, 8 a.m. to 5 p.m.
Phone: 972.547.9001


The Collin County CARES Emergency Housing and Living Assistance (EHLA) Program provides Rental & Mortgage, Utility and Food Card Assistance with funding from the Department of the Treasury, COVID -19 (CARES Act) and require the following information. All documentation submitted is kept strictly confidential. Submitting an application does NOT guarantee funding.

Funds are expected to be available through November 30, 2020. Submission of your application(s) is NOT a reservation of funds. Funds are reserved once eligibilty is established, complete supporting documentation has been submitted and verified, and a funding decision has been made. Promptly responding to questions and supplying requested documents, will expedite your application.


Applicants must be a resident of Collin County, and not a resident of the City of Dallas. To verify if your address is in Collin County, please visit: 


The following requirements apply to all three (mortgage or rent, utility or food card assistance) EHLA-CV assistance programs and your supporting documentation must be uploaded in the ‘Documents’ tab:

  • Households must show they have been directly financially impacted by COVID-19.
  • Applicants must be a resident of Collin County, and not a resident of the City of Dallas. To verify if your address is in Collin County, please visit:
  • Each adult in the household (18 yrs and over) must complete and submit the Employer Verification Form located in the ‘Documents’ tab. Those who cannot, must submit a signed Letter of Explanation located in the ‘Documents’ tab.
  • All adult members of the household (18 yrs and over) must submit one (1) months’ proof of income BEFORE (pre-March 1, 2020) & AFTER (post-March 16, 2020) being financially impacted by COVID-19. This includes complete pay stubs, Social Security/SSI, Pension, Unemployment benefits, Retirement, Disability, etc. Those who cannot provide documentation of income, must submit a must signed Letter of Explanation, located in the ‘Documents’ tab.
  • Self-Employed applicants must provide documentation to show the difference of income before and after being finally impacted by COVID-19. Documentation of required business closing and pre-post COVID banking account statements fulfill this requirement.
  • Proof of current enrollment for household adults (18 yrs and over) who are full time High School or College students must be submitted. Does not apply to the Head of Household.
  • If applying for Utility Assistance, applicants must submit the utility bill(s) for the month(s) assistance is being requested.
  • If applying for Rental or Mortgage Assistance, applicants must submit their lease agreement or most recent mortage statement(s) for the month(s) assistance is being requested.


The following restrictions apply to all three Collin County CARES EHLA-CV assistance programs:

  • Assistance is available only for residents of Collin County, who are not within the City of Dallas.
  • Assistance for late fees or the property tax portion of your escrow (mortgage) will not be included.
  • Initial assistance is provided for up to three (3) months. Only the amount of your rent/mortgage, utility bills, and food assistance up to $2,500/month, ($7,500 total) will be provided. Depending on funding availability, if family income has not increased and assistance is still required, applicants may return after September 1, 2020 for one month of additional assistance, not to exceed $2,500.
  • Payments will be made directly to the landlord, mortgage or utility company to be credited to the account indicated in the application. Payments will not be made to the applicant.
  • Assistance is not available to residents of public housing or Section 8 voucher holders.
  • Assistance is not available to families living in units owned by immediate family members. Immediate family ties include (whether by blood, marriage or adoption) the spouse, parent (including a stepparent), child (including a stepchild), brother, sister (including a stepbrother or stepsister), grandparent, grandchild, and inlaws.


Do I get the money directly?

No, the money is paid directly to the landlord for rental assistance and the lender for mortgage assistance or to the utility provider. Your landlord/mortgage company/utility provider must be willing to accept payment from any of the three non-profits partners on your behalf.

how do I apply for COVID-19 mortgage / rental assistance?

Please complete an online application HERE.

Will I have to pay the money back in the future?

No. The assistance is in the form of a grant, not a loan.

Are non-citizens who do not have all the eligibility documentation listed able to apply for the COVID-19 emergency rental or mortgage assistance programs?

Yes, undocumented individuals, who may not possess a US/Texas ID are still eligible to apply through any of the three non-profits partners applications.

Can I apply and receive assistance with more than one of the agencies at the same time?

When a client starts the process with one of the agencies, they are expected to stay with that agency for the duration of the grant process. The funding is for up to 3 months of support – cumulative – however, it does not need to be consecutive months. Also, funds cannot be utilized simultaneously from multiple organizations.

I am a landlord, mortgage lender or utility provider, how do I get paid?

You will be contacted by staff at the email or phone number the client provided with the next steps once your tenant, mortgage, or utility client is approved for this grant. Payment will be processed within 2 weeks from grant approval.

If you are looking for additional services and forms of support that Jewish Family Service can provide, please call our main line at 972-437-9950.

Click here for the pre-screen application for this program

PLEASE NOTE: You must first set up an account with ZoomGrants. When you click the link above, the “New ZoomGrants Account” link can be found near the top of the page on the right side.