Job summary

Show map Location:
Dallas, United States, North America
Career Level:
Bachelor's Degree
Job type:
Full time

3501, Empowerment Coach, Housing Crisis Center

About this job


3501. April 11, 2017
Company Housing Crisis Center
Job Title: Empowerment Coach
Status: Full-Time
City: Dallas
Position Description and Client Overview:
Home Again is a rental assistance program which aims to assist low-income families with minor children currently experiencing homelessness with short-term rental assistance. The goal is to quickly stabilize families in decent, safe, and affordable permanent housing while providing support services necessary to help resolve the underlying circumstances that may have contributed to their housing problems. Support services include: Employment and Career Development; Income and Work Supports; Financial Services and Asset Building, which will allow families to achieve self-sufficiency, stabilize their finances, and move ahead.

Home Again is facilitated by Housing Crisis Center (HCC), a leading Dallas based non-profit, providing permanent housing solutions to families, individuals, and veterans.

Note: This job description is subject to review and change at any time. HCC is an equal opportunity employer.


Home Again helps low-income families get on a path to permanent housing and financial stability. Low-income families face a variety of overwhelming obstacles in trying to achieve financial stability — a job alone often isn\'t enough.

 One accident or illness can result in expenses that bury them in debt.

 Low-income families tend to lack access to banks and credit unions, resorting to high-cost products and services that further drain their income.

 Many struggle to navigate the different public programs and services designed to supplement their income — or don\'t even know they\'re eligible.

Providing a coordinated set of services to help low-income families get jobs, strengthen their finances and become stable in their housing.


 Provide holistic and comprehensive coaching approach to program participants.

 Assess families for strengths and barriers, including employment, education, job training, behavioral health, child care needs, and criminal and substance histories.

 Take full responsibility and ownership of assigned tasks.

 Maintain a caseload of 20 families and meet with them at a minimum of once per month.

 Providing financial coaching and education.

 Work closely with the Employment Coach to help participants to find work and advance their careers.

 Improving access to public benefits, such as the earned income tax credit, which can help families make ends meet.

 Hold families accountable for establishing and meeting housing stability goals and evaluate progress.

 Maintain accurate documentation of case management and support services, into the agency databases including HUD required HMIS.

 Input accurate and complete data for all contacts with participants into participant files. Ensure participants file folders are HUD “AUDIT READY” at all times.

 Coordinate with a variety of outside service providers, in order to meet the need of the participant and to avoid duplication of services.

 Connect families with needed and available community resources.

 Provide tenant mediation and housing workshops.

 Set and observe appropriate boundaries with participants; observe confidentiality and HIPPA protocols.

 Cultivate relationships with landlords serving Home Again families.

 Maintain and document regular contact with participants: office and home visits, telephone, text, and email contact.

 Work occasionally after hours to support programmatic activities.

 Analyze program data with the Program Manager and assist with final analysis of findings and creating final reports and presentations.

 Serve as an information resource by assembling data, prepare and distribute presentations, reports, correspondence, and documents.

 Participate in the planning, coordination, and attendance of events for families.

 Support other team members in overall agency mission.

 Provide all required documentation in a timely manner, which may include participant follow-up, outcome evaluation, participant contact sheets, and evaluations.

 Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.

 Adhere to agency policy, procedures and established processes.

 Maintain and promote the cooperative, harmonious, teamwork environment Housing Crisis Center strives to promote within the workplace.

 Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Housing Crisis Center.

 Represent Housing Crisis Center in community and collaborative meetings as needed.

 Must have reliable transportation, a current Texas driver’s license, and evidence of auto liability insurance.


A four-year degree in sociology, psychology, social work, or a related field of study is preferred but may be substituted by significant relevant work experience.


 Experience in case management strongly preferred.

 General knowledge and understanding of the needs of a low-income working population.

 Ability to motivate and coach others towards achieving goals.

 Ability to understand populations who have experienced traumatic events.

 Adept at developing rapport and interacting effectively.

 Well-organized with ability to prioritize and manage tasks and priorities with attention to detail.

 Flexible with the ability to adapt to shifting priorities.

 Excellent communication/interpersonal skills verbal and written.

 Strong computer skills including experience with MS Office, using the Internet, and database management.
Jewish Family Service helps you achieve success in your job search.  Call or visit about career and coaching services, job resources & networking.
Please email resume, cover letter, and salary requirements to:
Gina Norman at

Show map
Hide map

Jewish Family Service of Greater Dallas. 972-437-9950. 5402 Arapaho Road - Dallas, Texas 75248                 Powered by GoGreenCre8tive

jewish family service supporters