Job summary

Show map Location:
Dallas, United States, North America
Career Level:
Bachelor's Degree
Job type:
Full time

3500, Employment Coach, Housing Crisis Center

About this job


3500. April 11, 2017
Company Housing Crisis Center
Job Title: Employment Coach
Status: Full-Time
City: Dallas
Position Description and Client Overview:
The Family Financial Well-being Program (FFWB) is built on the concept that offering integrated services in an intentional and thoughtful manner will help participants overcome barriers and reach economic stability. The Program seeks to provide a supportive and resource-rich environment where participants can obtain employment and career advancement opportunities, income supports, and financial tools and services. Services are bundled and sequenced together, rather than offering one component in isolation. FFWB intentionally integrates the three key areas in a seamless way for the participant to succeed. The Employment Coach will work to integrate employment and career advancement services into the FFWB Program.

FFWB Program is facilitated by Housing Crisis Center (HCC), a leading Dallas based non-profit, providing permanent housing solutions to families, individuals, and veterans.

Note: This job description is subject to review and change at any time. HCC is an equal opportunity employer.

JOB SUMMARY The Coach provides direct services to “hard-to-employ” populations find jobs and succeed in the work force. The role involves engaging and encouraging participants in job and career coaching by utilizing a strengths-based perspective. The goal of this position is to help families and individuals become economically self-sufficient through coaching. The Coach is responsible for some class instruction and education workshops, but is most involved in working with participants in 1-1 sessions.

This position also requires the Coach to interact with employers in an effort to create partnerships for job development opportunities by, (1) identifying employment sectors and employers able to hire people from the FFWB Program; and (2) helping participants to connect with employment or skills training, and to advance to a better jobs.


 60% of the time spent is expected to be in providing direct participant services.

 25% of the time spend is expected to be in creating and maintaining partnerships for job opportunities.

 10% of the time spent is expected to be in planning sessions, communicating with other staff and community partners.

 5% of the time spent is expected to be in completing reports.

 Responsible for soliciting and securing program participation.

 Develop schedules to meet with all participants based on employment status.

 Identifies employment needs of participants.

 Provide individualized support to help each participant achieve their employment goals.

 Provide 1-1 job and career coaching, follow up, and job retention services.

 Provide career exploration by conducting career assessments, develop resumes and job search efforts.

 Conduct job strategies and mock interview workshops.

 Educate participants on high demand career opportunities and make appropriate referral for middle skilled job training or certification programs.

 Analyze reasons why participants are not hired or fired and fine tune the preparation process so that participants remain employed.

 Research job market and industry trends.

 Enhance employment opportunities by partnering and making referrals to support services agencies.

 Research and make referrals to GED and literacy training.

 Research and recommend scholarships opportunities.

 Recruit potential employers and community partners and promote FFWB’s vision for participants.

 Disseminate weekly job leads to all job seekers.

 Continuously seek out job opportunities for participants by advocating on their behalf in order to achieve job placement.

 Builds relationships with employers in order to understand their business and the job requirements of the position they seek to fill.

 Take full responsibility and ownership of assigned tasks.

 Maintain precise and accurate documentation of case notes and HUD required HMIS database.

 Set and observe appropriate boundaries with participants; observe confidentiality and HIPPA protocols.

 Work occasionally after hours to support programmatic activities.

 Provide the FFWB Program Manager with monthly outcomes.

 Work closely with empowerment coaches to maintain communication regarding participants.

 Support other team members in overall agency mission in assisting participants to obtain and remain housed.

 Provide all required documentation in a timely manner.

 Participate in regular staff meetings, staff training programs, and supervisory sessions.

 Must have reliable transportation, a current Texas driver’s license, and evidence of auto liability insurance.


Bachelor’s degree in related area required. Minimum 2 years relevant exposure to, or experience working with clients experiencing challenges in finding employment.


 Experience with workforce development.

 Adept at developing rapport and interacting effectively.

 General knowledge and understanding of the needs of a low-income populations.

 Ability to understand populations who have experienced traumatic events.

 Well-organized with ability to prioritize and manage tasks.

 Flexible with the ability to adapt to shifting priorities.

 Excellent verbal and written skills.

 Strong computer skills including experience with MS Office.

Jewish Family Service helps you achieve success in your job search.  Call or visit about career and coaching services, job resources & networking.
Please email resume, cover letter, and salary requirements to:
Gina Norman at

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