Dallas, United States, North America
3009, Booker/Cashier, Park Place Motors
3009. December 30, 2016
Company Park Place Motors
Job Title: Booker/Cashier
Position Description and Client Overview:
The purpose of the Booker is to ensure an extraordinary client experience while creating client advocates. To post final charges on completed repair orders, verifying that all labor and parts charges are documented.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order (RO)
Verifies that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards
Knows and understands the manufacturer warranty policy and procedures
Determines and enters the applicable labor operation codes, failure codes, and other administrative data required
Records (flag) the appropriate technicians for the hours earned on the operations they performed
Ensures that all deductibles are properly documented so they are collected from the client at the time of repair completion and vehicle delivery
Communicates with Parts Department and Technicians to verify that all charges are documented
Enters and revises information and description of repairs in computer system
Prepares and delivers repair orders for billing
Obtains proper management authorization for policy charges (for any department) and/or discounts applied to a repair order
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
Attends weekly department meetings
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires \"people\" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver\'s License)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand, walk, and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.